Privacy Policy

Phoenix Trading Australia (hereinafter referred to as “the Our company“) establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Service”).

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information, and means information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in the information, as well as data concerning physical appearance, fingerprints, voiceprints, and individual identification information such as the insurer number of a health insurance card, which can identify a specific individual from that information alone.

Article 2 (Method of Collecting Personal Information)

The Our company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number when a user registers for use. In addition, transaction records and information regarding payments, including the user’s personal information made between the user and partners, etc., may be collected from the partners of the Our company (including information providers, advertisers, and ad distribution destinations, hereinafter referred to as “Partners”).

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Our company collects and uses personal information are as follows:

To provide and operate the Our company services
To respond to inquiries from users (including identity verification)
To send emails informing users of new features, updated information, campaigns, etc., of the service the user is utilizing, and other services provided by the Our company
To contact users as necessary for maintenance, important notices, etc.
To identify users who violate the Terms of Service or who attempt to use the service for fraudulent or wrongful purposes, and to refuse their use
To allow users to view, change, or delete their own registered information, and to view their usage status
To invoice users for usage fees in paid services
Purposes incidental to the above purposes

Article 4 (Change of Purpose of Use)

The Our company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use after the change is relevant to that before the change.
In the event that the purpose of use is changed, the changed purpose shall be notified to the user or announced on this website by the method prescribed by the Our company.

Article 5 (Provision of Personal Information to Third Parties)

The Our company will not provide personal information to a third party without obtaining the prior consent of the user, except in the following cases. However, this excludes cases permitted by the Act on the Protection of Personal Information and other laws and regulations.
1. When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the individual
2. When it is particularly necessary for the improvement of public health or the promotion of the sound growth of children, and it is difficult to obtain the consent of the individual
3. When it is necessary to cooperate with a state organ, a local government, or a person entrusted by them in executing the affairs prescribed by laws and regulations, and obtaining the consent of the individual risks impeding the execution of the affairs
4. When the following matters have been announced or published in advance, and the Our company has notified the Personal Information Protection Commission:
  1. Inclusion of provision to third parties in the purpose of use
  2. Items of data provided to third parties
  3. Means or method of provision to third parties
  4. Stopping the provision of personal information to third parties at the request of the individual
  5. Method of accepting requests from the individual
Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information shall not fall under a third party:
1. When the Our company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use
2. When personal information is provided due to the succession of business resulting from a merger or other reasons
3. When personal information is jointly used with a specific person, and that fact, along with the items of personal information jointly used, the scope of joint users, the purpose of use by the users, and the name or title of the person responsible for the management of the personal information, are notified to the individual in advance or placed in a state where the individual can easily know

Article 6 (Disclosure of Personal Information)

When the Our company is requested by an individual to disclose their personal information, it shall disclose it to the individual without delay. However, if disclosure falls under any of the following cases, all or part of it may not be disclosed, and if a decision is made not to disclose it, that fact will be notified without delay. A fee of 1,000 yen per case will be charged for the disclosure of personal information.
1. When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
2. When there is a risk of causing a significant impediment to the proper execution of the business of the Our company
3. Other cases that would violate laws and regulations
Notwithstanding the provisions of the preceding paragraph, as a general rule, information other than personal information, such as history information and characteristic information, will not be disclosed.

Article 7 (Correction and Deletion of Personal Information)

If the personal information held by the Our company is incorrect, the user may request the correction, addition, or deletion (hereinafter referred to as “Correction, etc.”) of the personal information in accordance with the procedures prescribed by the Our company.
If the Our company receives a request from a user as described in the preceding paragraph and determines that it is necessary to respond to that request, it shall perform the Correction, etc. of the personal information without delay.
When the Our company has performed Correction, etc. based on the provisions of the preceding paragraph, or has made a decision not to perform Correction, etc., it shall notify the user without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

If the Our company is requested by an individual to suspend the use of or erase their personal information (hereinafter referred to as “Suspension of Use, etc.”) on the grounds that it is handled beyond the scope of the purpose of use or that it was acquired by fraudulent means, it shall conduct the necessary investigation without delay.
Based on the results of the investigation in the preceding paragraph, if it is determined necessary to respond to the request, the Suspension of Use, etc. of the personal information shall be performed without delay.
When the Our company has performed Suspension of Use, etc. based on the provisions of the preceding paragraph, or has made a decision not to perform Suspension of Use, etc., it shall notify the user without delay.
Notwithstanding the preceding two paragraphs, if Suspension of Use, etc. requires a large amount of expense or is otherwise difficult to perform, and alternative measures necessary to protect the rights and interests of the user can be taken, these alternative measures shall be implemented.

Article 9 (Changes to the Privacy Policy)

The contents of this Policy may be changed without notice to users, except for matters otherwise provided for in laws and regulations or in this Policy.
Unless otherwise specified by the Our company, the changed privacy policy shall take effect from the time it is posted on this website.

Article 10 (Inquiry Window)

For inquiries regarding this Policy, please contact the following window:

Address:
Company Name: Phoenix Trading Australia

Inquiry

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